Return Policy
You may return any item purchased on thekshaum.COM within 14 days of the delivery date.
Hassle-Free Returns & Dedicated Customer Support
Our Customer Care team is here to assist you with every step of your return authorization.
How to Initiate a Return
Fill out the Return Form
Initiate your return request online. Our Customer Care team will review your request and issue a Return Authorization (RA) by email within 1 business day, which is required to process your return.
Prepare Your Package
Once you have received your Return Authorization, make sure the item(s) are in their original condition, with all tags and original packaging intact.
Ship Your Return
Follow the shipping instructions provided in your Return Authorization email to send the package back to our warehouse.
Inspection & Refund
Once received at our warehouse, please allow up to 10 business days for inspection and processing. Approved refunds are issued directly to your original payment method.
Conditions for Return
Original Condition: The item(s) you wish to return must be in their original, unworn condition with all original tags attached and original packaging included. Otherwise, we will be unable to approve your return and issue a refund.
Inspection: Once your return shipment reaches our warehouse, please allow up to 10 business days for processing. If the item(s) do not meet the conditions detailed above, they will be sent back to you and the return request will be denied.
Non-Refundable Fees: Please note that original shipping fees are non-refundable.
Return Shipping & Covered Regions
Kshaum takes full responsibility for the return label and associated shipping costs for orders returning from the following regions:
Refunds & Processing
Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed and refund issued. Once accepted, we will process your reimbursement and send you a Refund Confirmation email.
Credit Card
Visa, MasterCard, American Express
All major credit cards accepted. Card will be credited once the return has been inspected and approved.
PayPal
Digital Wallet
Direct reimbursement to your connected PayPal account balance or linked card upon approval.
Apple Pay
Apple Wallet
Refunds sent back to the card linked to your Apple Pay account.
If you have received a Refund Confirmation email but have not received your funds, please contact your bank or card issuer. If your bank is unable to locate your refund, please contact Customer Care.
For further information on the conditions for exercising your right to return, please see our Legal Area & Privacy Policy.
Questions about your Return?
Our Customer Care team is available to assist you with any questions or return authorizations.